Terms Of Service - The Doo Doo Dudes
Service Policies
Pricing Policy
– Quotes in most cases are accurate; however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.
– Clients who choose to pause services for any reason will be subject to initial cleaning fees before being added back to the monthly service.
Payment Policy
– Payments for initial or one-time cleanups are due upon completion of the job.
– If you move forward with monthly service after an initial cleanup, you will be billed for the remainder of the month on your second cleanup.
– Payments for recurring services are due on the first day of each month prior to receiving services.
– If payments are late, you will be subject to a $10 late fee.
– If payment is not received before the first cleaning of the month, you will be removed from the service schedule.
– The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.
– When first adding a debit or credit card on file, a test transaction for $1.50 may occur. No money is permanently taken out of your account.
Winter Policy
– The Doo Doo Dudes operate 12 months a year and will always show up when weather conditions are safe, regardless of rain, snow, or other unfavorable weather conditions.
– If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month.
No Access Policy
– If The Doo Doo Dudes is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning; however, we will pull double duty the following week.
– Your pet waste technician will knock at the door and make attempts to contact you via call or text before skipping your yard that day.
Dangerous Pet Policy
– The Doo Doo Dudes loves dogs! However, for the safety of our technicians and your pets, no dogs can be present in the yard while we perform services.
– If your dog is outside when we arrive, our technician will knock on your door and attempt to call you so the dog can be brought inside.
– If we are unable to safely access and clean the yard because your dog remains outside, you will still be charged for the visit, and The Doo Doo Dudes will continue services as usual or pull double duty the following week.
– If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog, you will still be charged for the visit, and The Doo Doo Dudes will continue services as usual or pull double duty the following week.
Cancellation Policy
– The Doo Doo Dudes have no contracts by default, and clients can cancel services at any time for any reason with 48 hours’ notice. Clients can call in to cancel or update their subscription plan through the customer portal.
– Clients that pause services for certain times of the year will be subject to initial cleanup fees or spring cleanup fees when they return to their monthly subscription.
– If a customer cancels services halfway through the month, they will be refunded for services that have not occurred. The refund will be processed to the payment method on file in the customer portal .
